Refund Policy

1. Seven-day first-payment refund

You may request a full refund of your first PageBell subscription payment within seven calendar days after that payment is completed. The request must be sent before the end of the seventh calendar day and from, or with enough information to verify, the email address used for the purchase.

This first-payment refund is available once per customer and is intended to let a new paying customer evaluate the Service. It does not create a separate ongoing free trial.

2. Payments that are normally non-refundable

Except where applicable law requires otherwise, we do not provide:

• refunds requested more than seven days after the first payment;
• refunds of monthly renewal payments;
• prorated refunds for an unused portion of a billing period;
• refunds solely because a monitored webpage changed, blocked automated access, became unavailable, or could no longer be monitored; or
• refunds for accounts suspended or terminated because of fraud, abuse, or a material violation of our Terms of Service.

3. Billing errors and exceptional cases

Contact us promptly if you believe you were charged twice, charged an incorrect amount, charged after a valid cancellation, or charged without authorization. We will review the payment record with our payment provider. We may also approve a refund when the paid Service was not delivered because of a PageBell error or when applicable law requires one.

These cases are reviewed separately and are not limited by the first-payment policy to the extent that applicable law or the payment provider's buyer protections require a different result.

4. How to request a refund

Email support@getpagebell.com with the subject "Refund request" and include:

• the email address used for your PageBell account;
• your order or transaction identifier, if available; and
• a short description of the request.

Do not email a full card number, bank password, or security code. We or our payment provider may ask for additional information needed to verify the purchase and prevent fraud.

5. How refunds are processed

When paid billing is enabled, Dodo Payments will be the merchant of record and legal seller for PageBell purchases. Approved refunds will be submitted through Dodo Payments and returned to the original payment method. We do not send refunds directly to a different card, bank account, or payment recipient.

After a refund is submitted, the time for it to appear depends on the payment method, bank, and payment network. Dodo Payments may send the refund confirmation or receipt. Its buyer terms presented at checkout also apply to the transaction.

6. Effect on your subscription

If your first subscription payment is fully refunded, the associated subscription will be cancelled and paid access may end when the refund is approved. Cancelling without receiving a refund stops future renewals, while access normally continues until the end of the current paid billing period.

A refund request by itself does not guarantee approval. Until you receive confirmation, check your account or customer portal to make sure any subscription you no longer want is cancelled before its next renewal.

7. Changes to this policy

We may update this Refund Policy for future purchases. The policy displayed when you complete a purchase will apply to that purchase, except where applicable law requires otherwise. We will update the effective date when this policy changes.

8. Contact us

For refund or billing questions, email support@getpagebell.com.